Support

Need a hand? Email matthew.mejia@brilyanteapps.com and we'll get back to you.

How do I add the other parent?

Open Family. If there's no card for them yet, tap Edit and add a parent. Then tap Invite on their card and send them the code. They install Kinboard, enter the code, and tap Join their board. Codes work once and expire after 7 days.

How do I keep my board when I get a new phone?

In Settings, tap Save your board and sign in with your Apple ID. On the new phone, sign in with the same Apple ID from the welcome screen and your board comes back.

How does the free trial work?

Every new board is free for 14 days. After that, one parent subscribes to the family plan, monthly or yearly, and it covers every phone on the board. Settings shows how many trial days are left.

I subscribed, but the board is still closed.

In Settings, tap Restore purchases. Make sure you're signed in to the App Store with the Apple ID you subscribed with.

How do I cancel my subscription?

On your iPhone, open Settings, tap your name, then Subscriptions, then Kinboard. Leaving a board or deleting your data in Kinboard doesn't cancel it. For refunds, visit reportaproblem.apple.com.

How do I delete my data?

In Kinboard, open Settings and tap Delete my data. This takes you off your board and erases your card, the calendar marks written for you, your invite codes, and your account. If nobody else is on the board, the whole board is erased. See the Privacy Policy for details.